Shipping policy
Dispatch & Delivery
Select your preferred delivery method at checkout. All parcels are fully tracked and shipped via trusted couriers. You will receive an e-mail confirmation with tracking details as soon as your order leaves our workshop.
Processing Time
- Non-personalised pieces (including moss agate and moissanite): dispatched within 2–3 business days
- Personalised pieces (engraving, photo, names or birthstones): 1–2 business days of order processing, then 3–5 business days of production — up to 4–7 business days before dispatch in the longest case. Many of our best sellers are made and dispatched within 1–2 business days; we state the longest case so you can plan with confidence.
Door to door, that is about 9–15 business days for non-personalised pieces and up to 19 business days for personalised pieces in the longest case.
We hand-finish every item with care. If your order contains multiple pieces, they will be shipped together once the final piece is ready.
Delivery Options
| Service | Cost | Transit Time* |
|---|---|---|
| Standard Delivery | $14.90 Free on orders over $179 |
7–12 business days |
*Transit time begins once your order has been dispatched.
*Import duties are covered by us: there are no customs duties or import taxes to pay on delivery. If a carrier ever asks you for an import charge on an IfShe order, email the receipt to cs@ifshe.com and we will refund it in full.
Total Delivery Time
Total delivery time = time before dispatch (including processing and production) + transit time
If you need your jewellery for a specific date, please contact us before placing your order to check the available delivery timing.
Your satisfaction is our highest priority. Should you have any questions regarding dispatch or delivery, our Customer Care team is ready to help at cs@ifshe.com.
New Zealand Customs, GST and Duty
Orders are shipped to New Zealand from our overseas fulfilment partners, and import duties are covered by us: there are no customs duties or import taxes to pay on delivery. If a carrier ever asks you for an import charge on an IfShe order, email the receipt to cs@ifshe.com and we will refund it in full.
IfShe is not currently registered for New Zealand GST, so no GST is added at checkout.
Any questions before you order? Email cs@ifshe.com.